Services

Business Partner Code

We are committed to working with our business partners to achieve high standards and to provide greater transparency on how we work together.

Maintaining high standards together

To meet the expectations of our customers have our products as high quality, reliable products, we form close working relationships – many of them long-term – with our business partners. In support of this approach, we have developed a Business Partner Code that is compatible with our Code of Business Principles. The Code makes clear the standards to which we expect our business partners to adhere. It contains 10 principles covering business integrity and responsibilities relating to employees, consumers and the environment.

We have introduced the Code by writing to all those suppliers with whom we have a direct relationship. In keeping with Raghuvir Lifestyle’s partnership approach, we work together with our partners, first to establish how compatible their standards are with ours and then, where necessary, to agree on measures and timescales to achieve the desired performance levels.

  • There shall be compliance with all applicable laws and regulations of the country where operations are undertaken
  • There shall be respect for human rights, and no employee shall suffer harassment, physical or mental punishment, or other form of abuse
  • Wages and working hours will, as a minimum, comply with all applicable wage and hour laws, and rules and regulations, including minimum wage, overtime and maximum hours in the country concerned
  • There shall be no use of forced or compulsory labour, and employees shall be free to leave employment after reasonable notice
  • There shall be no use of child labour, and specifically there will be compliance with relevant ILO standards
  • There shall be respect for the right of employees to freedom of association
  • Safe and healthy working conditions will be provided for all employees
  • Operations will be carried out with care for the environment and will include compliance with all relevant legislation in the country concerned
  • All products and services will be delivered to meet the quality and safety criteria specified in relevant contract elements, and will be safe for their intended use
  • There shall be no improper advantage sought, including the payment of bribes, to secure delivery of goods or services to Unilever companies.

Overview

  • People Care

    We possess no greater asset than the quality of our human capital and no greater priority than the retention, growth and well-being of our vast pool of human talent

  • Consumer Focus

    We rethink every business process, product and service from the standpoint of the consumer – so as to exceed expectations at every touch point

  • Excellence in Execution

    We believe in excellence of execution – in large, complex contracts as much as small everyday tasks. If something is worth doing, it is worth doing well.

  • Team Work

    The whole is greater than the sum of its parts; in our rapidly-changing knowledge economy, organizations can prosper only by mobilizing diverse competencies, skill sets and expertise; by imbibing the spirit of “thinking together” — integration is the rule, escalation is an exception

  • Proactive Innovation

    We nurture innovation by breaking silos, encouraging cross-fertilization of ideas & flexibility of roles and functions. We create an environment of accountability, ownership and problem-solving –based on participative work ethic and leading-edge research

  • Leadership by Empowerment

    We believe leadership in the new economy is about consensus building, about giving up control; about enabling and empowering people down the line to take decisions in their areas of operation and competence…

  • Social Responsibility

    We believe that organizations, like individuals, depend on the support of the community for their survival and sustenance, and must repay this generosity in the best way they can

  • Respect for Competition

    We respect competition – because there’s more than one way of doing things right. We can learn as much from the success of others as from our own failure